The Math Wizard Who Became a Customer Loyalty Scheme Guru

FT Alphachat | 14 December 2018 | 0h 49m | Listen Later  | iTunes
Interview with economist Gary Loveman, who went from Harvard economist to Harrah’s gambling chain CEO to health insurer CEO. Insights on using data science for better decision making, understanding what customers value to drive loyalty, and aligning incentives in health care.